Operations manager with nine years in regional distribution, from receiving lead to running a 120-person, three-shift operation serving 64 stores. Lifted on-time shipping from 94% to 98% and cut cost per case shipped 11%.
Experience
Halvorsen Regional Distribution · Operations ManagerMar 2021 - Present
Re-sequenced the pick route so the short shift stopped being the bottleneck; throughput recovered within a quarter without backfilling two open roles
Traced late orders to a warehouse and customer service hand-off gap; a shared 2 p.m. cut-off lifted on-time shipping from 94% to 98%
Cut cost per case shipped 11% in 2023 by using WMS labor reporting to rebalance pick zones weekly across three shifts
Brought OSHA recordable incidents from 7 a year to 2 with daily dock safety walks and forklift recertification for every operator
Rebuilt carrier management around a backup agreement after a 2022 carrier failure; all 64 stores served through two peaks without a missed delivery
Run labor budgeting for a 120-person, three-shift operation ($4.2M a year); finished 2024 3% under budget
Cut first-year turnover from 41% to 24% by pairing each new hire with a trained lead for their first two weeks
Corliss FreightJun 2017 - Feb 2021
Shift SupervisorSep 2018 - Feb 2021
Supervised a 14-person night shift across receiving, put-away and outbound staging at a 220,000 sq ft cross-dock
Moved put-away to a zone schedule, cutting dock-to-stock time from 36 hours to 20
Raised inventory accuracy from 96.8% to 99.4% with nightly cycle counting of exception locations
Wrote the onboarding checklist the site still uses for seasonal hires; new hires reached full rate in 8 days instead of 15
Lead Associate, ReceivingJun 2017 - Aug 2018
Ran inbound receiving for about 40 trailers a week against advance ship notices; shortage claims recovered $85K from vendors in 2018
Trained 9 associates on handheld scanners in the move off paper receiving; promoted to shift supervisor after 15 months
Bradford State University · B.S., Business Administration2013 - 2017
OSHA 30-Hour General Industry · 2019
The requirements it answers
Meets: Improve on-time shipping
“Sat in on warehouse and customer-service morning huddles for a month to find why orders shipped late: they stalled at the hand-off between the two teams” (You chose this)
“Set a shared 2pm cut-off between the two teams; on-time shipping went from 94% to about 98%” (You kept Cipher's suggestion)
How it was written
Combines 2 of your lines into one.
Your record says "about 98%"; this line says "98%".
Left out of this line, still in your record: morning huddles
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The gap no one names.
You've been applying. You've been qualified. And you're not hearing back.
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This role aligns well with the direction you've set for yourself.
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Reads the same to a parser, a search, and a tired recruiter.
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01Name
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06bullets
07
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